Business details:

MacrAnima^® – Jewelry E-Shop
Address: Lefkados 3A, Ilioupoli, 16342, Greece
VAT Number: 159285742
Owner: Maria Moraki
Email: info.macranima@gmail.com
Tel.: +30 6980796401

1. Right of Withdrawal (14 Days)

If you purchase as a consumer, you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day you received the product. To exercise this right, you must notify us in writing (e-mail or the contact form available on our website).

2. Exceptions to the Right of Withdrawal

Please note that certain items are non-returnable for legal and hygienic reasons:

• Customized or personalized jewelry (e.g., engraved or made-to-order items) are considered final sale and cannot be returned.

• Products that have been worn, damaged, or show signs of use are not eligible for return.

3. How to Return a Product

• Notify us within 14 days from delivery (via e-mail or contact form).

• Ship the product back to:
  MacrAnima^®, Lefkados 3A, Ilioupoli, 16342, Greece

• Products must be returned in their original condition, including all packaging, labels, and accessories.

4. Return Shipping Costs

• If the return is due to a change of mind, the customer covers the return shipping costs.

• If the product is defective, damaged, or incorrect, MacrAnima^® covers all return shipping costs.

5. Processing Time & Refunds

• All returns are processed within 14 calendar days from the date the returned product is received and inspected.

• Refunds will be issued via the same payment method used during the original purchase, unless explicitly agreed otherwise.

• MacrAnima^® will not charge any restocking fee.

6. Condition of Returned Items

Returned items must be in the same condition as received. If the jewelry has been used, worn, damaged, or altered, MacrAnima^® reserves the right to deny the return.

7. Legal Guarantee

Regardless of the return policy, consumers are entitled to the two-year legal warranty under EU law for defective products. If a product is defective, the customer may request repair, replacement, price reduction, or refund according to the applicable consumer protection legislation.

8. Return Steps (Summary)

1. Inform us within 14 days (via e-mail/contact form).

2. Send the product to our return address.

3. We inspect the item and confirm eligibility.

4. Refund processed within 14 days.

9. Contact for Returns

For any questions or to request a return:
Email: info.macranima@gmail.com
Tel.: +30 6980796401
Or use the contact form available on our website.

10. Standard Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
MacrAnima^® – Jewelry E-Shop
Lefkados 3A, Ilioupoli, 16342, Greece
Email: info.macranima@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on: …………………….. / Received on: ……………………..

• Name of consumer(s): …………………………………

• Address of consumer(s): ………………………………

• Signature of consumer(s) (only if this form is notified on paper): ………………………………

• Date: ……………………..